Terms and Conditions

  1. The Promoter: Dr. Oetker (UK) Ltd. Thorpe Park, Leeds LS15 8GB, West Yorkshire, UK. Please do not send applications to this address.
  2. Eligibility: This promotion is open to residents of England, Wales, Scotland, Northern Ireland and The Republic of Ireland aged 16 years or over. Internet access and proof of purchase required for entry. 
  3. Promotional Period: The promotion will run from 00:00:01 on 06.09.18 to 23.59.59 on 15.12.19.
  4. Entry Instructions: To claim, purchase any two promotional packs of Dr. Oetker Ready to Roll White Icing 1kg, Dr. Oetker Ready to Roll White Icing 454g or Dr. Oetker Ready to Roll Marzipan 454g and visit www.oetkercaketopper.co.uk, take a picture of your receipt which must be dated during the promotional period 06.09.18 to 15.12.19 and show the two Dr. Oetker purchases including the receipt number. Upload it to the site as instructed and insert your full name and full address, including postcode. If you have more than one receipt, please place side by side and upload one image. Enter your personalised message, no more than 15 characters. A postage charge of £1.50 (€2.80 in Ireland) is required at the time of redemption via credit or debit card. Redemptions of the offer will not be accepted where payment for postage is not received by the Promoter. Please enter your card details and full billing address, including postcode. There are 388,632 cake toppers available to claim. No limit to entries per household, as long as entrant has a valid receipt(s) for each entry.
  5. Participating products: Promotion is available on Dr. Oetker Ready to Roll White Icing 1kg, Dr. Oetker Ready to Roll White Icing 454g or Dr. Oetker Ready to Roll Marzipan 454g.
  6. Redemption Period: Cake topper to be redeemed by midnight on 15.12.2019. There are 388,632 cake toppers available to claim. Promotion will run until midnight on 15.12.19 or while stocks last. Claims submitted or received after this time will not be accepted.
  7. Subject to stock levels, cake toppers will be delivered within 10 working days of receipt of valid claim and successful payment.
  8. Claimants should retain their original itemised till receipt(s) and both promotional pack wrappers until their cake topper is received as they may be required for verification purposes. Photocopies will not be accepted. Receipts cannot be used more than once.
  9. Bulk entries, third parties, organised groups or those automatically generated by computer will not be accepted but may still be charged. Entries received by any other means (e.g. post) will be rejected. Any person persistently trying to circumvent the entry process or misusing codes and/or vouchers will be disqualified immediately.
  10. The Promoter has the right to reject inappropriate, obscene, indecent or defamatory personalisation requests and the Promoter’s decision in relation to such inappropriate personalisation requests is final. Claimants who submit any such inappropriate requests shall be disqualified from the promotion and their gift shall be lost.
  11. Disqualification: Should your entry be disqualified for whatever reason the Support Desk will be in contact to help you place your order/ensure you receive a refund for the £1:50 postage charge (€2.80 in Ireland).
  12. To the fullest extent permitted by applicable law, the Promoter and its agents assume no responsibility and are not liable for any person who has entered without the owner's permission.
  13. Each gift is as stated, is not for exchange or resale and no cash or other gift alternative is available. The Promoter reserves the right, at its sole discretion, to provide alternative gifts of equal or greater value, should the advertised cake toppers become unavailable for any reason. Please note that the images of the cake topper shown on promotional packs is for illustrative purposes only.
  14. Claimant Notification: Entrants will receive an email message confirming their order.
  15. Proof of redeeming is not proof of receipt by the Promoter. The Promoter is not responsible for any entries/claims which fail to be registered or are delayed for any technical or other reason whatsoever.
  16. Data Protection: Personal data provided by claimants upon entry will be used for the purpose of managing this promotion only. A list of addresses will be retained for 30 days after the conclusion of the promotion to allow the Promoter to deal with any queries from claimants, including if they have any difficulties redeeming their cake topper. Any claimant can request for their address to be deleted before the expiry of this period by writing to ‘Dr. Oetker, c/o 15-17 High Court Lane, The Calls, Leeds, West Yorkshire, LS2 7EU’, although the Promoter cannot be held responsible if such request means that it is unable to assist a winner following deletion of their addresses. For further details please see the Promotor’s privacy policy: oetkercaketopper.co.uk/privacy-policy
  17. To ensure fairness and the integrity of the promotion to all participants, the Promoter will only respond to questions via the Dr. Oetker Contact Us page: support@oetkercaketopper.co.uk  and not through any social media website or other website whatsoever.
  18. The Promoter will be the final arbiter in any decisions related to this promotion and these will be binding, and no correspondence will be entered into in relation to it.
  19. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, the Promoter reserves the right to suspend the promotion or amend these terms and conditions, at any stage, with no liability to any entrants or third parties, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
  20. This promotion and these terms and conditions shall be governed by and construed in accordance with English law and the parties to any dispute or action shall submit to the exclusive jurisdiction of the English and Welsh courts, unless you live in another part of the UK, or in Ireland, in which case your local courts will have jurisdiction.
  21. Entrants are deemed to have accepted these terms and conditions by submitting an online claim.